Question 1

What is PSL Isharay?

Accepted Answer

PSL Isharay is a sign language learning app that helps people learn Pakistan Sign Language through interactive lessons, practice exercises, and real-life conversations.

Question 2

How does PSL Isharay work?

Accepted Answer

The app uses a mix of comprehension and production exercises to reinforce language skills. Our AI-powered system adapts to your learning pace to provide a personalised experience.

Question 3

Is PSL Isharay free to use?

Accepted Answer

We offer a free version with limited features. For full access, you can subscribe to our premium plan, which includes full access to all of our content and Collections.

Question 4

Which sign languages can I learn with PSL Isharay?

Accepted Answer

Currently, PSL Isharay only teaches Pakistan Sign Language. However, SignLab produces sign language learning content in many languages, including Norwegian, German, French, American, Indian, British, Chinese, Italian, Australian and Brazilian sign languages.

Question 5

When will you add new content to the app?

Accepted Answer

We are constantly looking to improve and build upon the existing content in our learning apps, to make learning sign language a more enjoyable and comprehensive experience. With that in mind, we add new words and content regularly.

Question 6

What are the subscription options?

Accepted Answer

We offer annual and quarterly plans, depending on your location.

Question 7

How do I cancel my PSL Isharay subscription or free trial?

Accepted Answer

You can cancel at any time. We sell PSL Isharay Premium only in the App Store and Google Play. Cancel your subscription or free trial in the store where you started it.

Deleting PSL Isharay from your device, or deleting your PSL Isharay account, doesn’t cancel a subscription or free trial.

Your receipt email shows where you paid. Apple sends receipts for the App Store, and Google sends them for Google Play.

For Google Play
1. Open the “Play Store” app: Use an Android phone or tablet signed in to the Google Account you paid with.
2. Tap your profile icon: It’s at the top right of the screen.
3. Tap “Payments & subscriptions”: Then tap “Subscriptions”.
4. Choose PSL Isharay: If PSL Isharay isn’t in the list and you have more than one Google Account, switch accounts and check again.
5. Tap “Cancel subscription”: Then follow the instructions on the screen.

For more help, see Google Play Help on cancelling a subscription.

For the App Store
1. Open the “Settings” app: Use an iPhone or iPad signed in to the Apple Account you paid with.
2. Tap your name: It’s at the top of the screen. Then tap “Subscriptions”.
3. Choose PSL Isharay: If PSL Isharay isn’t in the list, check your receipt from Apple to see which Apple Account you paid with. Sign in with that Apple Account and check again.
4. Tap “Cancel Subscription”: You might need to scroll down to find it.

Apple manages App Store subscriptions, so we can’t cancel one for you. For more help, see Apple Support on cancelling a subscription.

For a free trial from the App Store, cancel at least 24 hours before it ends to avoid the first payment. For a free trial from Google Play, cancel before it ends.

After you cancel
- You keep Premium on a paid subscription until the end of the time you paid for, then move to the free version.
- You keep your progress in your account.
- You can subscribe again to get Premium back.

If you can’t find your subscription, email us at hello@signlab.co.

Details to include in your email
- The email address you use to sign in to PSL Isharay
- Where you paid, if you know
- Your receipt, if you have one (hide your card details first)

See also the free version of PSL Isharay and subscription options.

Question 8

How do I get a refund for PSL Isharay?

Accepted Answer

Ask Apple for a refund if you paid in the App Store, or ask Google if you paid in Google Play. We sell PSL Isharay Premium only in those stores, so Apple’s and Google’s own refund rules apply.

Not sure which store you paid in? Find the receipt email that names PSL Isharay and check who sent it. Apple sends App Store receipts, and Google sends Google Play receipts.

Deleting PSL Isharay or your account doesn’t cancel a subscription.

For Google Play
1. Open your Google Play subscriptions: Go to your Google Play subscriptions. Sign in with the Google Account you paid with, then open your PSL Isharay subscription.
2. Cancel your subscription: Choose “Cancel subscription”, then follow the instructions on the screen.
3. Open your order history: Go to your Google Play order history. Sign in with the Google Account you paid with.
4. Choose “Report a problem”: It’s next to your PSL Isharay order.
5. Choose your reason: Choose the option that describes your situation.
6. Complete the form: Write that you want a refund.
7. Submit your request: Choose “Submit”. Google says to allow 1 to 4 days for a decision.

For more help, see Google’s refund help.

For the Apple App Store
1. Open your subscriptions: On your iPhone or iPad, open “Settings”, tap your name, then tap “Subscriptions”. Using another device? See Apple’s steps for other devices.
2. Cancel your subscription: Tap PSL Isharay, then tap “Cancel Subscription”.
3. Sign in to reportaproblem.apple.com: Go to reportaproblem.apple.com. Sign in with the Apple Account you paid with.
4. Choose “Request a refund”: Choose “I’d like to”, then choose “Request a refund”.
5. Choose your reason: Choose why you want a refund, then choose “Next”.
6. Choose your PSL Isharay payment: Choose the PSL Isharay payment that you want Apple to refund, then choose “Submit”. Apple says to wait 24 to 48 hours for an update.

For more help, see Apple’s refund help.

If you have a question about a payment, email us at hello@signlab.co. Include where you paid, the email address you use to sign in to PSL Isharay, and your receipt or order number. Hide your card number before you send anything.

Related answers
- How do I cancel my PSL Isharay subscription or free trial?

Question 9

How do I get a receipt or invoice for PSL Isharay?

Accepted Answer

We sell PSL Isharay Premium only in Google Play and the App Store. Google sends your receipt for Google Play payments, and Apple sends it for App Store payments.

If you’re on a free trial, you haven’t paid yet, even if you added a way to pay. If you keep the trial, it becomes a paid plan when it ends, and you get a receipt for that first payment.

For Google Play
1. Go to Google’s payments centre: Sign in at payments.google.com with the Google Account you used to pay. If you use more than one Google Account, try each one.
2. Choose “Subscriptions & services”: It’s in Google’s payments centre.
3. Choose “View purchases”: It’s on the next screen.
4. Choose your PSL Isharay order: Google opens the receipt for that order.

Only Google can send receipts for Google Play payments. For more help, go to Google’s page See or change orders.

For the Apple App Store
1. Search your email for Apple’s receipt: In every email account you use, search for “receipt from Apple” or “invoice from Apple”. The email that shows PSL Isharay is your receipt.
2. Check your purchase history if you can’t find the email: Sign in at reportaproblem.apple.com with the Apple Account you used to pay. Then find PSL Isharay in the list of your purchases.

Only Apple can send receipts for App Store payments. For more help, go to Apple’s page View your purchase history for the App Store and other Apple media services.

Related answers
- How do I cancel my subscription?
- What are the subscription options?

Question 10

I forgot my password. What should I do?

Accepted Answer

We currently do not use passwords, but rather PIN codes. Log in with your email, and a secure PIN should be sent to your inbox to help you log in.

Question 11

The app isn't working properly. How can I fix it?

Accepted Answer

Try restarting the app, or reinstalling it. If the issue persists, contact our support team at hello@signlab.co.

Question 12

How do I report a bug or give feedback?

Accepted Answer

You can report issues by emailing us at hello@signlab.co. Please be sure to include which language you are learning, the type of device you are learning sign language on, and where in the app you are seeing the issue.

How can we help?

All answers

General questions

Subscriptions and payments

Troubleshooting and support

We're here for you